If you believe that your issue has not been resolved by our Support Team, you may contact us at complaints@rocketbet.com.

When submitting a complaint, please provide as much detail as possible, including your username and registered email address, a clear description of the issue, any relevant hand or game round number, and copies of previous correspondence with our Support Team. Providing complete information will help us review and address your complaint as quickly and efficiently as possible.

If the matter remains unresolved after review by the complaints team, you may be eligible to proceed to arbitration, which is a formal dispute resolution process. If you would like further information about this process, please request it when contacting the above email address.